The corporate world can take a cue from Broadway! While in the U.S. last week, I saw Hamilton the musical. As expected, the lyrics, melodies, key characters, and storyline were all fantastic. But what was most impressive was the direction – how seamlessly the ensemble worked together as a whole to create an unforgettable experience for the audience. To what extent is your team working as “one” to create positive, memorable experiences for customers?
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